Return Policy
Return Policy
Nywele Professional Supplies RESERVES THE RIGHT TO CANCEL AND/OR ADJUST ANY ORDERS PLACED DUE TO INCORRECT STOCK OR PRICING.
For any return or cancellation requests, please contact us at info@istyleprofessional.com or call +1 905-455-5051.
Return Process
1. Make a return request by emailing info@istyleprofessional.com within 30 days of receiving your product.
2. Wait for return authorization and instructions from our customer service team.
3. Ship the product back to us using a trackable shipping method. Return shipping label and cost are the responsibility of the customer.
4. Once we receive and inspect the product, your refund will be processed to the original payment method within 7 business days.
Cancellations
Any cancellation of orders must be made prior to being shipped. Cancellations can only be made by emailing info@istyleprofessional.com or calling customer service at +1 905-455-5051. NO returns, exchanges, or cancellations on customized and/or special orders. Changes may be permitted on customized and/or special orders if request is made prior to start of production.
Returns/Exchanges
We will accept merchandise for return and/or exchanges only within 30 days of receipt. The merchandise must be in original condition along with original materials, accessories, and packaging. Additional fees may apply if shipments are returned damaged or without original packaging. Shipping charges are non-refundable. Customer is responsible for shipping charges incurred for any returns and/or exchanges. Any returns/exchanges without prior authorization will not be accepted. All returns/exchanges may be subject to inspection before approval.
Please contact our customer service representative at info@istyleprofessional.com or +1 905-455-5051 for return authorization. Once your authorization has been established, you will be given a return reference number. Confirm shipping arrangements with the service representative and re-package original merchandise as packaged on delivery. We recommend that insurance is purchased on all returned items because Nywele Professional Supplies is not responsible for damages incurred during transit to us. Once returns are accepted, you will receive your refund amount and/or credits within 7 business days.
Restocking Fee
There is a 25% restocking fee on all returns.
Refunds
Once returns are received and processed, refunds will be issued to the original form of payment. Credit Card refunds within 5 business days after receipt. Checks and Wires refunds will take up to 7 business days.
Exclusions on Returns and Cancellations
Nywele Professional Supplies will NOT accept any returns or exchanges for any opened Clippers, Trimmers, Combs, Hair Accessories, Makeup, Brushes, Shears, Blade, Gel/Nail Polishes and Shampoo Units that have already been installed or connected for plumbing. Returns, exchanges, or cancellations are invalid without prior authorization. There are no returns, exchanges, or cancellations on customized and/or special orders.
Damaged or Defective Merchandise
When receiving products, customer is responsible to inspect before signing delivery receipt. If the product is damaged or packaging is damaged, please notate that on the delivery receipt prior to signing and contact Nywele Professional Supplies within 48 hours. We will verify the information and replace the units that are damaged. Please do not dispose of any packaging or the product.
If the item is defective, please contact Nywele Professional Supplies representative at info@istyleprofessional.com or +1 905-455-5051 for assistance. A Nywele Professional Supplies technician will inspect the item and either fix the cause of defect or replace the part that is needed, the whole unit or offer a full refund once the item has been returned within 30 days of receipt.
